Schlagwort: ITS Service desk

New Onboarding IT Brochures

New students, new academic staff or new administrative and technical staff: it is worth consulting the new IT brochures when starting at ETH.

Three new onboarding IT brochures
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Welcome to ETH Zurich / First steps

School is over, and the start of your studies is approaching. Congratulations! You have made your decision and are starting at ETH Zurich. I’m sure it’s with anticipation, respect and a little bit of fear. Keep in mind that everyone is as clueless as you are. The IT Services (ITS) will support you in IT matters, just like all those who started before you. And we understand that many question marks are buzzing in your heads.

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Welcome, new ETH students

ETH user account, ETH username, forgotten password, IT Shop, VPN, polybox, Compicampus….. We will help you with everything you need to know about a successful start in the IT world at ETH.

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Welcome to ETH, new students!

ITS wishes all 4,700 new Bachelor’s and Master’s students and re-entrants a good start into the autumn semester 2020. Each and every one of you will come across us during your studies in one way or another.

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Good start, new ETH students!

A warm welcome to you! Today, on Monday, some 4,300 new Bachelor’s and Master’s students are starting their autumn semester at ETH Zurich. Sooner or later, everyone will have contact with the IT Services.

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New: Chatbot at ITS Service Desk

Test our new chatbot and train him.
Customers often confront the ITS Service Desk with the same requests or problems. Many of the questions can be answered with specific text modules or instructions. These instructions are available on the web, but are rarely found. The chatbot of the Service Desk should provide an interface to deliver only that part of a manual which is relevant for the customer.

pilot mode chatbot
pilot mode chatbot
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ITS Service Desk News

For the first time, the ITS Service Desk opens a temporary Pop-Up Desk at Hönggerberg at the start of the semester and can generally be reached earlier by phone.

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