Author: Sabine Hoffmann

New: Chatbot at ITS Service Desk

Test our new chatbot and train him.
Customers often confront the ITS Service Desk with the same requests or problems. Many of the questions can be answered with specific text modules or instructions. These instructions are available on the web, but are rarely found. The chatbot of the Service Desk should provide an interface to deliver only that part of a manual which is relevant for the customer.

pilot mode chatbot
pilot mode chatbot
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Tip: Private Appointments in Outlook (Exchange)

A lot of people try to protect the content of their appointments by marking them as “Private”. Be careful, though, if rights have been assigned to a calendar. Individual clients ignore privately marked appointments.

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Making of: inside|out newsletter no. 18

IT news at ETH Zurich – “Find out what’s going on in terms of IT at ETH Zurich”: the 18th inside|out newsletter is online.

The topics of the current newsletter

The first newsletter this year is online.

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IT Finds: What do you associate this with?

Join us on a journey into the past: When was this object built and what do you personally associate with it? Do you want to tell us your story?

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How to detect phishing mails

Emails are a practical and useful means of communication. However, they are often used by fraudsters to steal confidential data such as passwords or bank information. These so-called phishing emails pose a real risk. Not all of them can be automatically detected and stopped by technical email filters. This also means that phishing emails cannot be prevented from appearing in your mailboxes now and again.

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A look behind the IT scenes at refine

ETH Zurich’s new resources and financial platform was successfully put into production on 9 January 2019.

refine = renewing the REsources and FINance platform of ETH Zurich

This important step marks the achievement of the refine project’s most important milestone. This success has, of course, been achieved thanks to effort of everyone involved. Congratulations to the more than 100 people in many ETH organisational units and several external specialists. For IT Services, it was the areas of basic technologies, development and porting of existing products, data migration and process design. This post will elaborate on the roll of IT Services.

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Interview with Dordaneh Arangeh, Head of IT Procurement and Portfolio

“Moving ahead with full innovative power!” Title story of the magazine “Die Wirtschaftsfrau” / die-wirtschaftsfrau.ch | from 22/01/2019

Dordaneh Arangeh, Head of IT Procurement & Portfolio (ITS PPF) discussed and provided answers in an interview with the magazine “Die Wirtschaftsfrau” [“The Businesswoman”]. Quote from the editors: “Her career path reflects her unique personality. She made her way to the very top with a large helping of endurance”.

"Die Wirtschaftsfrau" issue No. 7 / 2019
“Die Wirtschaftsfrau” issue No. 7 / 2019
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Migration to SharePoint 2016 completed

Last weekend (16th-17th February), after long planning and several test phases, we have successfully migrated more than 270 Site Collections with over 1TB content, from SharePoint 2013 to SharePoint 2016. And we made it all in one go!

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Leonhard Med: Secure Scientific Platform for Confidential Data

A secure, powerful and versatile IT infrastructure for research on confidential data at ETH Zurich

Providing IT solutions for scientific research on confidential data (e.g. human biomedical data) is a considerable challenge. This is because it requires fulfilling three main criteria that span a wide area of expertise, and that are difficult to achieve simultaneously:

  1. security and compliance
  2. flexibility and ease of use and
  3. scalability and performance
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