Tag: ITS Service desk

Good start, new ETH students!

A warm welcome to you! Today, on Monday, some 4,300 new Bachelor’s and Master’s students are starting their autumn semester at ETH Zurich. Sooner or later, everyone will have contact with the IT Services.

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New: Chatbot at ITS Service Desk

Test our new chatbot and train him.
Customers often confront the ITS Service Desk with the same requests or problems. Many of the questions can be answered with specific text modules or instructions. These instructions are available on the web, but are rarely found. The chatbot of the Service Desk should provide an interface to deliver only that part of a manual which is relevant for the customer.

pilot mode chatbot
pilot mode chatbot
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ITS Service Desk News

For the first time, the ITS Service Desk opens a temporary Pop-Up Desk at Hönggerberg at the start of the semester and can generally be reached earlier by phone.

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