The IT Services all-inclusive package

ITS Service Delivery now offers an “all-inclusive package”.

The “all-inclusive package” offers a complete package deal for a fixed annual price per client.  The customer must no longer concern himself with matters such as:
  • hardware
  • licenses
  • security
  • support
  • backup

Consultations for all IT issues are also included.
An important success factor is the excellent cooperation and mutual trust between the ITS and its customers.

Support Services

Support services cover 1st / 2nd / 3rd level support plus the complete life cycle of the workstation’s hardware and software.

Hardware Procurement

Laptops and desktops are procured solely by the ITS and chosen from the standard range as defined in our fleet policy. This allows better negotiation prices. The hardware renewal cycle is 4 years.

Fleet Policy

An additional advantage is efficient client support. Consistent implementation of a fleet policy in relation to hardware procurement allows the maintenance of an equipment pool for an entire department. This enables short-term response to changes within professorships or to hardware failures (equipment exchange). Moreover, centralization and the introduction of laptop lending from ISGs can help reduce the number of pool computers significantly.

Software Licensing and Ordering

Each IT-support group manages and finances its organisational unit’s IDES licenses. This significantly reduces the customer’s administrative work. The support group also advises units on procurement of software products unavailable from IDES. These products must be paid by the respective professorship.

IT Infrastructure / Consistent use of ITS services

We consistently rely on the ITS services. The complete service catalog is published at the following URL:
http://www.id.ethz.ch/services/a_z_EN

 

Contact

Yasmin Irani, Head ITS Service Delivery
yasmin.irani@id.ethz.ch

Tel: +41 44 632 58 06

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