{"id":454,"date":"2015-04-14T11:00:08","date_gmt":"2015-04-14T09:00:08","guid":{"rendered":"https:\/\/wpethzprd.ethz.ch\/its\/?p=454"},"modified":"2015-04-14T11:00:08","modified_gmt":"2015-04-14T09:00:08","slug":"smartdesk","status":"publish","type":"post","link":"https:\/\/blogs.ethz.ch\/its\/2015\/04\/14\/smartdesk\/","title":{"rendered":"SmartDesk"},"content":{"rendered":"<p>SmartDesk &#8211; Soon your first point of contact for IT issues.<!--more--><\/p>\n<p>The SmartDesk project is currently in the pilot phase. At this point we are testing the tool within the <a href=\"https:\/\/www1.ethz.ch\/id\/servicedesk\/index_EN\" target=\"_blank\">Service Desk<\/a>. In the next phase Smart Desk will be available within <a href=\"https:\/\/www1.ethz.ch\/id\/about\/sections\/sdl\/index_EN\" target=\"_blank\">SDL<\/a> (ITS Service Delivery) and <a href=\"https:\/\/www1.ethz.ch\/id\/about\/sections\/s4d\/index_EN\" target=\"_blank\">S4D<\/a> (ITS Services for Departments). Information updates regarding the project&#8217;s schedule and when to expect going live will be available on our ITS-blog or on the ITS Service Desk webpage.<\/p>\n<h2>More on SmartDesk<\/h2>\n<p>Newsletter inside|out <a href=\"https:\/\/www1.ethz.ch\/id\/newsletter\/archive\/newsletter_en\/insideout_06.html\" target=\"_blank\">Nr. 1\/2015<\/a>: &#171;SmartDesk \u2013 Your first point of contact for IT issues&#187;<\/p>\n<h2>Contact<\/h2>\n<p>The <a href=\"https:\/\/www1.ethz.ch\/id\/servicedesk\/index_EN\" target=\"_blank\">ITS Service Desk<\/a> is the gateway to the ETH IT Services. We&#8217;re here to help you! Currently we can be reached by phone, email, web form or at the servce desk counter (HG E11). Soon to come:Contact via Smart Desk.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>SmartDesk &#8211; Soon your first point of contact for IT issues.<\/p>\n","protected":false},"author":292,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[25],"tags":[176225,32303,176227],"class_list":["post-454","post","type-post","status-publish","format-standard","hentry","category-news","tag-its-service-desk","tag-service-desk","tag-smart-desk"],"_links":{"self":[{"href":"https:\/\/blogs.ethz.ch\/its\/wp-json\/wp\/v2\/posts\/454","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.ethz.ch\/its\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.ethz.ch\/its\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.ethz.ch\/its\/wp-json\/wp\/v2\/users\/292"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.ethz.ch\/its\/wp-json\/wp\/v2\/comments?post=454"}],"version-history":[{"count":0,"href":"https:\/\/blogs.ethz.ch\/its\/wp-json\/wp\/v2\/posts\/454\/revisions"}],"wp:attachment":[{"href":"https:\/\/blogs.ethz.ch\/its\/wp-json\/wp\/v2\/media?parent=454"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.ethz.ch\/its\/wp-json\/wp\/v2\/categories?post=454"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.ethz.ch\/its\/wp-json\/wp\/v2\/tags?post=454"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}