{"id":3294,"date":"2023-11-21T12:09:12","date_gmt":"2023-11-21T11:09:12","guid":{"rendered":"https:\/\/wpethzprd.ethz.ch\/its\/?p=3294"},"modified":"2023-11-21T12:09:13","modified_gmt":"2023-11-21T11:09:13","slug":"wheres-my-email","status":"publish","type":"post","link":"https:\/\/blogs.ethz.ch\/its\/2023\/11\/21\/wheres-my-email\/","title":{"rendered":"Where\u2019s my email?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Are you expecting an email, but it just hasn\u00e2\u20ac\u2122t landed in your inbox? Whether you\u00e2\u20ac\u2122re waiting for any specific messages or not, you should still check your spam folder regularly.<\/p>\n\n\n\n<!--more-->\n\n\n\n<p class=\"wp-block-paragraph\">Even with MailCleaner and monitoring tools, spam or phishing emails can still end up in your inbox. By the same token, legitimate emails can also get stuck in quarantine.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">ETH member scan log in to MailCleaner at <a href=\"https:\/\/mailcleaner.ethz.ch\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/mailcleaner.ethz.ch<\/a> and check their filtered emails there.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">In MailCleaner you can<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Release emails as a one-off<\/li>\n\n\n\n<li>Allow and release emails from the same sender for the future<\/li>\n\n\n\n<li>Create a personalised permission and block list (Allowlist \/ Blocklist)<\/li>\n\n\n\n<li>Add newsletter addresses to the authorised list<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Quarantined emails are stored for 30 days and then deleted. Hence our tip: check them regularly.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Spam in the email client<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Another place to check is the junk email folder. The email client can also filter emails automatically.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">More information on<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Mail filter in the <a href=\"https:\/\/unlimited.ethz.ch\/display\/itkb\/Mail+filter\" target=\"_blank\" rel=\"noreferrer noopener\">IT Knowledge Base<\/a><\/li>\n\n\n\n<li>Website <a href=\"https:\/\/ethz.ch\/staffnet\/en\/it-services\/catalogue\/email-calendar\/mailfiltering.html\" target=\"_blank\" rel=\"noreferrer noopener\">Mail filter<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Contact<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Messaging Group (ITS APPS), <a href=\"https:\/\/ethz.ch\/staffnet\/en\/organisation\/departments\/it-services.html\" target=\"_blank\" rel=\"noreferrer noopener\">IT Services<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Even with MailCleaner and monitoring tools, spam or phishing emails can still end up in your mailbox. Conversely, legitimate emails can also sometimes end up being rejected by the mail filter.<\/p>\n","protected":false},"author":838,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[257891,25],"tags":[173195,301750,301751,301752,229071,301749,1328,301748],"class_list":["post-3294","post","type-post","status-publish","format-standard","hentry","category-it-sec","category-news","tag-email","tag-email-client","tag-junk-email-folder","tag-mail-filter","tag-mailcleaner","tag-phishing-emails","tag-spam","tag-spam-emails"],"_links":{"self":[{"href":"https:\/\/blogs.ethz.ch\/its\/wp-json\/wp\/v2\/posts\/3294","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.ethz.ch\/its\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.ethz.ch\/its\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.ethz.ch\/its\/wp-json\/wp\/v2\/users\/838"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.ethz.ch\/its\/wp-json\/wp\/v2\/comments?post=3294"}],"version-history":[{"count":0,"href":"https:\/\/blogs.ethz.ch\/its\/wp-json\/wp\/v2\/posts\/3294\/revisions"}],"wp:attachment":[{"href":"https:\/\/blogs.ethz.ch\/its\/wp-json\/wp\/v2\/media?parent=3294"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.ethz.ch\/its\/wp-json\/wp\/v2\/categories?post=3294"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.ethz.ch\/its\/wp-json\/wp\/v2\/tags?post=3294"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}