{"id":5776,"date":"2012-09-28T14:38:57","date_gmt":"2012-09-28T12:38:57","guid":{"rendered":"https:\/\/wpethzprd.ethz.ch\/id\/?p=5776"},"modified":"2012-10-15T10:39:30","modified_gmt":"2012-10-15T08:39:30","slug":"itil-knowledge-incident-problem-2","status":"publish","type":"post","link":"https:\/\/blogs.ethz.ch\/id\/2012\/09\/28\/itil-knowledge-incident-problem-2\/","title":{"rendered":"ITIL Knowledge: Incident \/ Problem"},"content":{"rendered":"<p>ITIL clearly distinguishes between an &#8222;incident&#8220; and a &#8222;problem&#8220;. Confusing the two can cause misunderstanding.<!--more--> Dieter Gut, IT Services (ITS) Management, Quality and Process Management, explains the difference in a practicable way.<\/p>\n<p>Visit our German post for a detailed description.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>ITIL clearly distinguishes between an &#8222;incident&#8220; and a &#8222;problem&#8220;. Confusing the two can cause misunderstanding.<\/p>\n","protected":false},"author":292,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1285],"tags":[],"class_list":["post-5776","post","type-post","status-publish","format-standard","hentry","category-news-english"],"_links":{"self":[{"href":"https:\/\/blogs.ethz.ch\/id\/wp-json\/wp\/v2\/posts\/5776","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.ethz.ch\/id\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.ethz.ch\/id\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.ethz.ch\/id\/wp-json\/wp\/v2\/users\/292"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.ethz.ch\/id\/wp-json\/wp\/v2\/comments?post=5776"}],"version-history":[{"count":0,"href":"https:\/\/blogs.ethz.ch\/id\/wp-json\/wp\/v2\/posts\/5776\/revisions"}],"wp:attachment":[{"href":"https:\/\/blogs.ethz.ch\/id\/wp-json\/wp\/v2\/media?parent=5776"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.ethz.ch\/id\/wp-json\/wp\/v2\/categories?post=5776"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.ethz.ch\/id\/wp-json\/wp\/v2\/tags?post=5776"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}