{"id":5487,"date":"2012-09-17T14:43:12","date_gmt":"2012-09-17T12:43:12","guid":{"rendered":"https:\/\/wpethzprd.ethz.ch\/id\/?p=5487"},"modified":"2012-09-19T09:38:08","modified_gmt":"2012-09-19T07:38:08","slug":"the-it-services-all-inclusive-package","status":"publish","type":"post","link":"https:\/\/blogs.ethz.ch\/id\/2012\/09\/17\/the-it-services-all-inclusive-package\/","title":{"rendered":"The IT Services all-inclusive package"},"content":{"rendered":"<p>ITS Service Delivery now offers an &#8222;all-inclusive package&#8220;. <!--more--><\/p>\n<div dir=\"ltr\">The &#8222;all-inclusive package&#8220; offers a complete package deal for a fixed annual price per client. The customer must no longer concern himself with matters such as:<\/div>\n<ul>\n<li>hardware<\/li>\n<li>licenses<\/li>\n<li>security<\/li>\n<li>support<\/li>\n<li>backup<\/li>\n<\/ul>\n<p>Consultations for all IT issues are also included.<br \/>\nAn important success factor is the excellent cooperation and mutual trust between the ITS and its customers.<\/p>\n<p><a href=\"https:\/\/blogs.ethz.ch\/id\/files\/2012\/09\/Sorglos_Post.jpg\"><img loading=\"lazy\" decoding=\"async\" title=\"Sorglos_Post\" src=\"https:\/\/blogs.ethz.ch\/id\/files\/2012\/09\/Sorglos_Post-300x174.jpg\" alt=\"\" width=\"300\" height=\"174\" \/><\/a><\/p>\n<h2><\/h2>\n<h2>Support Services<\/h2>\n<p>Support services cover 1st \/ 2nd \/ 3rd level support plus the complete life cycle of the workstation&#8217;s hardware and software.<\/p>\n<h3>Hardware Procurement<\/h3>\n<p>Laptops and desktops are procured solely by the ITS and chosen from the standard range as defined in our fleet policy. This allows better negotiation prices. The hardware renewal cycle is 4 years.<\/p>\n<h3>Fleet Policy<\/h3>\n<div dir=\"ltr\">An additional advantage is efficient client support. Consistent implementation of a fleet policy in relation to hardware procurement allows the maintenance of an equipment pool for an entire department. This enables short-term response to changes within professorships or to hardware failures (equipment exchange). Moreover, centralization and the introduction of laptop lending from ISGs can help reduce the number of pool computers significantly.<\/div>\n<h3>Software Licensing and Ordering<\/h3>\n<p>Each IT-support group manages and finances its organisational unit&#8217;s IDES licenses. This significantly reduces the customer&#8217;s administrative work. The support group also advises units on procurement of software products unavailable from IDES. These products must be paid by the respective professorship.<\/p>\n<h3>IT Infrastructure \/ Consistent use of ITS services<\/h3>\n<p>We consistently rely on the ITS services. The complete service catalog is published at the following URL:<br \/>\n<a href=\"http:\/\/www.id.ethz.ch\/services\/a_z_EN\" target=\"_blank\">http:\/\/www.id.ethz.ch\/services\/a_z_EN<\/a><\/p>\n<p>&nbsp;<\/p>\n<h2>Contact<\/h2>\n<p>Yasmin Irani, Head ITS Service Delivery<a href=\"mailto:yasmin.irani@id.ethz.ch\"><br \/>\nyasmin.irani@id.ethz.ch<\/a><br \/>\nTel: +41 44 632 58 06<\/p>\n","protected":false},"excerpt":{"rendered":"<p>ITS Service Delivery now offers an &#8222;all-inclusive package&#8220;. <\/p>\n","protected":false},"author":292,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1285],"tags":[],"class_list":["post-5487","post","type-post","status-publish","format-standard","hentry","category-news-english"],"_links":{"self":[{"href":"https:\/\/blogs.ethz.ch\/id\/wp-json\/wp\/v2\/posts\/5487","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.ethz.ch\/id\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.ethz.ch\/id\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.ethz.ch\/id\/wp-json\/wp\/v2\/users\/292"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.ethz.ch\/id\/wp-json\/wp\/v2\/comments?post=5487"}],"version-history":[{"count":0,"href":"https:\/\/blogs.ethz.ch\/id\/wp-json\/wp\/v2\/posts\/5487\/revisions"}],"wp:attachment":[{"href":"https:\/\/blogs.ethz.ch\/id\/wp-json\/wp\/v2\/media?parent=5487"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.ethz.ch\/id\/wp-json\/wp\/v2\/categories?post=5487"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.ethz.ch\/id\/wp-json\/wp\/v2\/tags?post=5487"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}