Dieter Gut, IT Services (ITS) Management, Quality and Process Management, shares his ideas and views.<\/p>\n
Honestly, does anyone really know what the above acronyms stand for?<\/p>\n
Dieter Gut explains it all in a short overview.<\/p>\n
IT<\/strong> I<\/strong>nfrastructure L<\/strong>ibrary was originally a library, <\/strong>a collection of books, each covering a specific practice within IT service management. Basically it is a set of practices for IT service management that focuses on aligning IT services with the needs of business. ITIL describes procedures, tasks and checklists that are not organization-specific, used by an organization for establishing a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement (Wipikedia). The most important advantage is definition of a standardized language. All team members and even our customers will be using the same language and misunderstandings will thus be minimized.<\/p>\n Standardized language means better communication. Many already existing IT processes can subsequently be improved. Our IT services will be more precise, reliable and controllable.<\/p>\n Reproduce a successful process and tweak it to make the result even better. Creativity is possible and even desired. In ITIL this is called \u00abContinual Improvement\u00bb.<\/p>\n ISO 20000 is an internationally recognized IT-Service-Management standard, defining the requirements for professional delivery of IT managed services. The standard has also been adopted by the Swiss Association for Standardization (SNV)<\/strong>. ETH is the first Swiss university to have its IT Services \u00abISO\/IEC 20000\u00bb certified. The Network Security Group (NSG), ITS ICT-Networks, is also ISO 27000 certified.<\/p>\n For more information and to put forth any ideas or suggestions contact the Quality Manager.<\/p>\n Dieter Gut <\/p>\n The English translation above is an abbreviated version. For the complete overview please read the German blog.<\/p>\n","protected":false},"excerpt":{"rendered":" Dieter Gut, IT Services (ITS) Management, Quality and Process Management, shares his ideas and views.<\/p>\n","protected":false},"author":292,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1285],"tags":[],"class_list":["post-5291","post","type-post","status-publish","format-standard","hentry","category-news-english"],"_links":{"self":[{"href":"https:\/\/blogs.ethz.ch\/id\/wp-json\/wp\/v2\/posts\/5291","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.ethz.ch\/id\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.ethz.ch\/id\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.ethz.ch\/id\/wp-json\/wp\/v2\/users\/292"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.ethz.ch\/id\/wp-json\/wp\/v2\/comments?post=5291"}],"version-history":[{"count":0,"href":"https:\/\/blogs.ethz.ch\/id\/wp-json\/wp\/v2\/posts\/5291\/revisions"}],"wp:attachment":[{"href":"https:\/\/blogs.ethz.ch\/id\/wp-json\/wp\/v2\/media?parent=5291"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.ethz.ch\/id\/wp-json\/wp\/v2\/categories?post=5291"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.ethz.ch\/id\/wp-json\/wp\/v2\/tags?post=5291"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Consequences for ITS<\/h3>\n
Implementing ITIL<\/h3>\n
ISO 20000<\/h3>\n
Information and Ideas<\/h3>\n
Contact<\/strong><\/h3>\n
\nITS Management
\nQuality and Process Management<\/p>\n