{"id":1503,"date":"2010-06-21T11:03:38","date_gmt":"2010-06-21T09:03:38","guid":{"rendered":"https:\/\/wpethzprd.ethz.ch\/id\/?p=1503"},"modified":"2010-06-21T11:03:38","modified_gmt":"2010-06-21T09:03:38","slug":"organizational-restructuring-at-the-it-services-the-new-division-service-delivery","status":"publish","type":"post","link":"https:\/\/blogs.ethz.ch\/id\/2010\/06\/21\/organizational-restructuring-at-the-it-services-the-new-division-service-delivery\/","title":{"rendered":"Organizational restructuring at the IT Services: the new division Service Delivery"},"content":{"rendered":"<p>Since the first of January 2010, collaboration between the ITS and D-BIOL has been newly regulated and starting July 1st 2010 cooperation with D-GESS will also be further developed. A common aspect that both departments share is a local ITS support group to work onsite at each department.<\/p>\n<p><!--more-->I have already informed on the above in separate <strong>blog posts<\/strong>.<\/p>\n<ul>\n<li><a href=\"https:\/\/blogs.ethz.ch\/id\/2010\/06\/12\/it-services-take-over-all-ict-support-at-d-gess\/\" target=\"_blank\">IT Services take over all ICT support at D-GESS<\/a><\/li>\n<li><a href=\"https:\/\/blogs.ethz.ch\/id\/2010\/01\/11\/innovative-collaboration-between-the-department-of-biology-and-the-it-services\/\" target=\"_blank\">Innovative collaboration between the Department of Biology and the IT Services<\/a><\/li>\n<\/ul>\n<p>The increased collaboration with these two departments presents us with the opportunity to further develop internal organization. Consequently we plan to build a <strong>Service Delivery division<\/strong> (working title).<br \/>\nThis division, an outgrowth of the current Helpdesk, will consist of the future service desk, local department support groups and other customer-related services. These include communication, enhanced customer care, project management for standardization projects, as well as other cross-section functions according to ITIL \/ ISO 20000. Further developments in the future are also possible.<br \/>\nFollowing the VPPR\u2019s basic decision to proceed in this direction, we are now looking for a division head.<br \/>\nThe corresponding job ad is published on <a href=\"https:\/\/www1.ethz.ch\/id\/about\/jobs\/index_EN\" target=\"_blank\">our ITS website<\/a> and on the <a href=\"http:\/\/internet5.refline.ch\/845721\/search.html?lang=en\" target=\"_blank\">ETH job portal<\/a>.<\/p>\n<p>For further information, please do not hesitate to contact me.<br \/>\nAndreas Dudler<br \/>\nITS Director<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Increased collaboration with two departments presents us with the opportunity to further develop internal organization. Consequently we plan to build a division Service Delivery (working title).<\/p>\n","protected":false},"author":16,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1285],"tags":[3500,3499,3498],"class_list":["post-1503","post","type-post","status-publish","format-standard","hentry","category-news-english","tag-helpdesk","tag-ict-support","tag-service-delivery"],"_links":{"self":[{"href":"https:\/\/blogs.ethz.ch\/id\/wp-json\/wp\/v2\/posts\/1503","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.ethz.ch\/id\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.ethz.ch\/id\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.ethz.ch\/id\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.ethz.ch\/id\/wp-json\/wp\/v2\/comments?post=1503"}],"version-history":[{"count":0,"href":"https:\/\/blogs.ethz.ch\/id\/wp-json\/wp\/v2\/posts\/1503\/revisions"}],"wp:attachment":[{"href":"https:\/\/blogs.ethz.ch\/id\/wp-json\/wp\/v2\/media?parent=1503"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.ethz.ch\/id\/wp-json\/wp\/v2\/categories?post=1503"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.ethz.ch\/id\/wp-json\/wp\/v2\/tags?post=1503"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}