Successful IT Business Service Certification for the ETH IT Services

As of June 25 2009, our organization is «ISO/IEC 20000» certified! This makes us the first Swiss university to receive this kind of certification.


ISO/IEC 20000 is an internationally recognized standard specifically aimed at IT Service Management, defining the requirements for professional delivery of IT managed services. Concepts are based on the following objectives:

  • Customer focus
  • Improved communication between IT service providers and customers on the basis of clear service descriptions and parameters defined in service level agreements
  • Clearly defined principles for the entire service supply chain
  • Risk reduction for relevant Business Services
  • Continual Service Management improvement by quality tracking
  • Reduced long-term costs for development and delivery of IT services
  • Greater productivity and better use of employee skills and experience

How certification was achieved.

 

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