Shared Mailbox added in outlook profile but, where will Sent Item be saved?
Posted by Jacques on Friday, 18 September 2009
There is a common query across everywhere, when we add a shared mailbox in outlook profile and sending a mail from that account (using Send-As or Send On Behalf of) by specifying it in From field, mail item will be saved into ‘Sent Item’ of primary mailbox instead of ‘Sent Item’ folder of shared mailbox as per normal behaviour of Outlook.
Something like when I opened ‘Support’ mailbox in my outlook profile as an additional mailbox and sending mail from ‘Support’ mailbox by specifying it into From field. It will be saved into ‘Sent Item’ of Amit Tank’s mailbox and not in Sent Item of ‘Support’ mailbox.
Solution:
Microsoft has released an Outlook 2007 hotfix package dated June 30, 2009 to resolve certain issues and this issue is addressed in that list.
So Install this hotfix package and add a registry key to make it enable.
- Hotfix: Description of the Outlook 2007 hotfix package (Outlook.msp): June 30, 2009
- Set below registry key as per KB972148 to enable this functionality.
[HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Preferences]
"DelegateSentItemsStyle"=dword:00000001
Voila! Now all mails, sent from shared mailbox account, are being saved into ‘Sent Item’ of shared mailbox.
May 18th, 2011 at 8:59
Hello,…
Allthough this article is about Outlook 2007, I would like to add the correct way of using this features, as well as the correct behaviour of Sent and Deleted Items in the Oulook 2010 version. A couple of weeks ago, I published aan article about this on my site. Please take a look at: http://www.oostdam.info/index.php/sectie-blog/28-office-vragen/278-outlook-2010-sent-items-in-owners-mailbox …. if you are interested and feel free to give me feedback, comments etc. etc. on it. My personal mail address is in one of the pictures.
Have fun, working with Outlook 2010.
Ben
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